An Amazon assist member making an attempt to assist a subscriber on Twitter was apparently not totally up to the mark on world geography after they prompt to the consumer that Northern Eire wasn’t a part of the UK.
Chris Jones was tweeting to the AmazonHelp account on Saturday, asking why he wasn’t in a position to view the Autumn Nations Cup, a global rugby event being live-streamed on Amazon Prime. After troubleshooting some doable technical points, the helper believed they’d discovered the issue: The match was solely accessible to Prime Members within the UK.
As Jones notes in his reply, Northern Eire is certainly a part of the UK, which truly stands for The UK of Nice Britain and Northern Eire. College students of Twentieth-century historical past will recall that the Good Friday Settlement of 1998 ended many years of political violence within the area, recognizing Northern Eire as a area of the UK. The Republic of Eire (usually referred to easily as “Eire”) is a separate nation.
Ultimately somebody at Amazon Help realized the gaffe and supplied an apology.
We apologise for the error in our colleague’s response. Our Prime Video subscribers in Northern Eire and the remainder of the UK can entry and watch the Rugby Autumn Nations Cup on Prime Video as a part of their subscription.
— Amazon Assist (@AmazonHelp) November 14, 2020
I believe the one who tweeted the “we don’t have the rights” tweet was probably American or primarily based within the US as a result of they spelled “apologize” with a Z. The follow-up tweet spells “apologise” with the S, which is the way it’s sometimes spelled in different English-speaking nations (together with the UK).
Whereas not everybody was amused by the error, most of Twitter did what Twitter does and helpfully knowledgeable AmazonHelp of the character of its mistake.
And a few put the state of affairs into phrases Amazon might be able to higher perceive:
We reached out to Amazon for remark and can replace if we hear again. Within the meantime, we’ll hoist a pint of Guinness and hope that the street could rise as much as meet you, Amazon buyer assist crew member.